Last Updated: 2 October 2026
This Shipping & Delivery Policy applies to orders placed through the Chocotraité online store.
1. Delivery Locations
Chocotraité may deliver to selected PIN codes and locations across India depending upon product type, courier availability, product shelf life and logistics serviceability.
Availability shown during checkout will determine whether an order can be delivered to a particular destination.
Some freshly prepared or highly perishable items may be available only within selected local delivery areas.
2. Order Processing
Orders are processed after successful order confirmation and, where applicable, payment verification.
Certain products are prepared or packed in small batches. Processing times may therefore vary by product, order quantity and season.
Orders placed during weekends, holidays, high-demand periods or festive seasons may require additional processing time.
3. Estimated Delivery
Where available, an estimated delivery period may be shown during checkout or communicated after the order is placed.
Delivery estimates are indicative and may be affected by:
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delivery destination;
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weather;
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courier operations;
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transportation disruption;
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public holidays;
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governmental restrictions;
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high seasonal demand; or
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other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable delivery or shipping charges, if any, will be displayed at checkout before payment is completed.
Shipping charges may depend upon destination, order value, product type, packaging requirements and delivery method.
5. Shipment Tracking
Where tracking is provided by the relevant delivery partner, tracking information may be sent by email, SMS, messaging service or made available through the order page.
6. Correct Delivery Information
Customers must provide complete and accurate delivery information.
Please ensure that your:
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name;
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address;
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PIN code;
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mobile number; and
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delivery instructions
are correct before completing your order.
7. Delivery Attempts
Delivery partners may contact the recipient when required to complete delivery.
Where delivery cannot be completed because the recipient is unavailable, unreachable, refuses delivery or because the address is incomplete or incorrect, additional delivery charges may apply if redelivery is possible.
Because food products may have limited shelf life, unsuccessful deliveries may not always be eligible for redelivery or refund.
8. Damaged Shipment
If a parcel appears materially damaged or tampered with when delivered, please photograph the package and contact:
as soon as reasonably possible.
9. Delay
We make reasonable efforts to deliver orders within the estimated period.
However, delays arising from carriers, weather, transportation problems, force majeure events or other circumstances outside our control may occur.
If there is a significant problem with your shipment, please contact us and we will assist with available tracking or resolution options.
10. Delivery of Perishable Products
Food quality can be affected by heat, moisture and handling.
After receiving an order, customers should promptly follow the storage instructions stated on the product packaging.
Products requiring particular storage conditions should be handled accordingly immediately upon delivery.
11. Contact
Shipping and delivery assistance: