Privacy Policy

Last Updated: 2 October 2026

Chocotraité respects your privacy and is committed to handling personal information responsibly.

Chocotraité is operated by Auryn Foods and Beverages Private Limited.

This Privacy Policy explains how we may collect, use, store, disclose and otherwise process information when you visit our website, create an account, place an order, contact us or interact with our services.

1. Information We May Collect

Depending on how you use our services, we may collect information including:

Identity Information

  • name;

  • account information; and

  • other information you voluntarily provide.

Contact Information

  • email address;

  • telephone/mobile number;

  • billing address; and

  • shipping/delivery address.

Order Information

  • products ordered;

  • order value;

  • order history;

  • delivery instructions;

  • returns, refunds or complaint information.

Transaction Information

We may receive information relating to the status and details of payments processed through authorised payment providers.

Full card details, banking passwords, PINs and OTPs are not requested by Chocotraité as part of ordinary customer support.

Technical Information

Our website and service providers may collect:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • referring pages;

  • pages visited;

  • cookies;

  • session information; and

  • website interaction information.

Communications

We may retain messages or information sent to us by email, contact forms, messaging platforms, social media or customer-support channels.

2. How We Use Information

We may use personal information to:

  • process and fulfil orders;

  • arrange shipping and delivery;

  • process payments, cancellations and refunds;

  • communicate order updates;

  • provide customer support;

  • respond to complaints or enquiries;

  • maintain customer accounts;

  • detect or prevent fraud and misuse;

  • improve our website, products and customer experience;

  • maintain business, taxation and transaction records;

  • comply with legal and regulatory obligations;

  • enforce our terms and policies; and

  • send promotional communications where permitted.

3. Marketing Communications

Where permitted, we may send information concerning new products, offers, gifting collections or other Chocotraité updates.

You may opt out of promotional email communications by using the unsubscribe facility provided in the communication or by contacting:

support@chocotraite.com

Transactional messages relating to orders, payments, security or customer service may still be sent where necessary.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • maintain shopping-cart functionality;

  • remember preferences;

  • authenticate users;

  • analyse website performance;

  • prevent fraud;

  • understand website usage; and

  • support advertising or marketing functionality where enabled.

You may manage cookies through your browser settings and any cookie-management options available on our website.

Disabling certain cookies may affect website functionality.

5. Shopify

Our online store may be hosted using Shopify.

Information submitted through the store may therefore be processed using Shopify's infrastructure and services in accordance with applicable agreements and privacy practices.

6. Payment Providers

Payment transactions may be processed by independent authorised payment gateways or financial institutions.

Such providers may collect and process information necessary to complete the transaction in accordance with their own legal and regulatory obligations.

7. Logistics and Delivery Providers

We may provide necessary information such as your name, contact number, delivery address and order details to delivery, courier or logistics providers for fulfilment of your order.

8. Other Service Providers

We may engage service providers for functions including:

  • website hosting;

  • analytics;

  • cloud storage;

  • communications;

  • customer support;

  • accounting;

  • fraud prevention;

  • advertising; and

  • technology services.

We seek to share information only to the extent reasonably necessary for the relevant purpose.

9. Legal Disclosure

We may disclose information where reasonably necessary to:

  • comply with applicable law;

  • comply with lawful governmental or regulatory requests;

  • enforce contractual rights;

  • investigate fraud or security incidents; or

  • protect the rights, safety or property of the Company, customers or others.

10. Data Retention

We retain personal information for as long as reasonably required for the purposes for which it was collected and for applicable legal, accounting, taxation, regulatory, fraud-prevention and dispute-resolution requirements.

Information that is no longer required may be deleted, anonymised or securely archived as appropriate.

11. Security

We take reasonable administrative, organisational and technical measures intended to protect information from unauthorised access, misuse, alteration, loss or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should protect their account credentials and immediately notify us of suspected unauthorised access.

12. Your Choices and Requests

Subject to applicable law, you may contact us regarding:

  • personal information associated with your account;

  • correction of inaccurate information;

  • withdrawal of marketing consent;

  • account-related privacy concerns; or

  • deletion or other privacy requests where applicable.

Requests may be sent to:

privacy@chocotraite.com

or

support@chocotraite.com

We may need to verify your identity before acting on certain requests.

13. Children's Privacy

Our website is intended for general commercial use and is not designed specifically to collect personal information from children.

Where consent of a parent or lawful guardian is required under applicable law, appropriate consent should be obtained before providing personal information relating to a child.

14. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of independent third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, operational or technological developments.

The updated version and revision date will be displayed on this page.

16. Privacy Contact

Chocotraité
Operated by Auryn Foods and Beverages Private Limited

Privacy enquiries: privacy@chocotraite.com
Customer Support: support@chocotraite.com
Legal Entity Email: support@aurynfoods.com